Yepme.com: My Worst Experience with a "Brand"

Update: Finally received the complete refund today i.e.  December 19th, 2016! It surely was an experience that I'll never forget!

You know the worst decision I ever took was shopping through Yepme for a pair of shoes. For the last 3 months I've followed up on my Refund but the reply I get is "Sir we would request you to allow us 72 hours we will sort it on utmost priority."

So here's the complete experience I've gone through:

Day 1 (Sept 11): I take the unfortunate decision to buy a pair of formal shoes from Yepme

Day 5 (Sept 16): I receive the product in its worst packaging ever. Open it and find a pair of torn shoes. Try to register a complaint through the website, but the refund page doesn't work. Tweet out to Yepme regarding the issue. 

@Yepmedotcom You're Refund/Replacement page just doesn't work... How do you'll expect the customer to send you'll a complaint?

— Bhavish Shah★ (@iamBhavish) September 16, 2016

Day 6 (Sept 17): Yepme asks me to share my Order ID and generates the complaint number "2809748" and also forwards a request for reverse pickup.

Day 11 (Sept 22): Yepme closes my complaint without my consent. I also haven't received any details regarding the reverse pickup.

@Yepmedotcom you guys had ensured me of a reverse pickup within 72hrs on 18th, It seems well over time, and I still don't have any details?

— Bhavish Shah★ (@iamBhavish) September 22, 2016

Day 12 (Sept 23): After I tweet out the product is picked up.

Then I lost count of the number of days....

Oct 22: Still haven't received my refund. Contact them.

Oct 23: They tell me that it'll be sorted in 24 hours.

Oct 27: My refund still isn't received.

Nov 3: Still no refund received. I contact them, they tell me they need more time.

Nov 23: I tell them I'll, unfortunately, need to report the issue to the consumer court. They tell me they'll sort it out in 48 hrs.

Nov 29: Still no update. They tell me that the refund is delayed due to "unavoidable" reasons and suggest to take the refund in form of coupon. I agree.

Dec 7: Still no update.I DM them. They don't reply

Dec 13: Still no update. I DM them again. They again request for 72 hours to sort it out.

Dec 14: Finally receive an INR 299 coupon as a refund. So these guys expect me to buy again from their so-called "brand" and expect me to suffer more! I've written to them for providing the refund through the mode of payment I used so at least I could spend it on brands that actually care about its customers.

Dec 19: Received a refund back through my mode of payment!

I have no idea on what kind of people run this brand? It has now been over 3 months since I requested the refund and every contact to Yepme customer care yields a single response: "please wait for a couple of days we'll get it sorted."

Save yourself this trouble at the hands of an e-commerce website that does not even understand what 'customer service' means!

This is my worst experience with any e-commerce site, I may never shop from Yepme again and I also suggest you'll to not shop from this site. And save yourself from this maddening experience!

Also, do raise your voice against brands! You could be an inspiration to people who suffer! 

Apple iPhone 7 may be launched as the iPhone 6SE: Here’s why it makes sense

In the past few months, I've been covering a string of rumors around Apple's upcoming devices allegedly the iPhone 7 and iPhone 7 Plus with minimal changes, and then we've also been hearing about the big overhaul coming next year with the iPhone 8. Now, the rumor mill has thrown in one more device to confuse us further — iPhone 6SE.

The new rumors points out that the company will be launching iPhone 6SE in September. Interestingly, the report claims the company will call the new device iPhone 6SE instead of iPhone 7. Apple is known to be pretty tight lipped about news related to its upcoming products, but German website Apfelpage.de, citing supply chain sources, said packages are already being produced with the iPhone 6SE branding.

Apple's product cycle

This makes sense, considering the product cycle Apple is known to follow. Last year was the 'S' year which usually brings some internal 'speed' changes. So, this year, ideally, the alleged iPhone 7 and iPhone 7 Plus should come with a major design overhaul. But rumors all along have been indicating that the devices this year will come with minimal changes, such as waterproofing capability and the removal of the audio jack. So, joining the dots, an iPhone 6SE and probably 6SE Plus would make more sense. And, this means the big overhaul will come with the iPhone 8 next year, and the company will be able to follow the nomenclature it has been using, so far. Also, this year the devices are expected to simply be an upgrade to the 6s series, and naming the smallest variant the '6SE' makes sense.

iPhone turns 10 next year

The big changes coming in next year also make sense since it will be a grand year for a device that turns 10. Now, that explains a lot about the big changes planned for next year. Jony Ive has apparently planned a major overhaul for next year, celebrating 10 years of iPhone.

It is also about 'big' technology in the pipeline

Besides celebrating the iPhone's 10th anniversary, the technology that Apple plans to implement is also believed to be very complex. This report claims that Jony Ive has been hoping for an iPhone that looks like a single sheet of glass and the ideas for 2017’s iPhones seem to be something on those lines.

Apple is smarter than you think

Why would Apple not put its best foot forward when the sales are sliding off a slippery slope and wait until next year? Well, because it could be a well-thought move. Apple may be looking to create a year long lull and analysts are saying that a "powder keg is forming in the installed base," a theory by Timothy Arcuri and his team of analysts at Cowen & Co.. 

Apple iPhone users who are expected to upgrade to iPhone 7 or probably the 6SE are about 33 percent (a consistent figure for the past six quarters), and by the next five quarters this number will go up by 43 percent. The 43 percent upgrades will bring in more sales next year than the 33 percent this year. He calls it a super-cycle for the year 2017. The iPhone to be launched this year could be described as a bridge to get to the super cycle.

He explains, "The iPhone 7 (or the alleged iPhone 6SE) won’t be a big design innovation because it realises the ageing dynamics of the base and saw this coming years ago. Choosing to save the true cycle of innovation for when the base would be incredibly ripe is a smart move. Ergo, we conclude that either, 1. the iPhone 7 sells better than expected due to this ageing base, or 2., the iPhone in 2017 will be a super-cycle, especially if we are right about a new innovative OLED-enabled form factor."